Raise Dispute
A member identifies the review or report and explains the concern.
Fair, neutral and transparent
DISPUTE PROCESS
How a challenged review or account report will move through the system.
Other Party Responds
The other member can respond and supply their own evidence.
Independent Review
A neutral reviewer checks the evidence and platform standards.
Decision
A written decision is made using the available evidence.
Outcome
Both parties are notified and the appropriate action is recorded.
No real dispute is displayed on this page. Names, invoice numbers, dollar amounts and case dates have intentionally been removed.
What happens next?
- Submission is acknowledged.The person raising the dispute receives a confirmation.
- The other party is invited to respond.They can explain their position and upload evidence.
- Evidence is assessed.The reviewer can request clarification from either party.
- A reasoned outcome is issued.The parties are told what action was taken and why.
Protection against unfair reviews
- Disputed reviews can be hidden while under assessment.
- Only verified project participants can submit project reviews.
- Threats, discrimination, personal attacks and irrelevant allegations are not permitted.
- Decisions should be based on evidence and published standards.
- Repeat misuse of the dispute system can lead to account restrictions.
Evidence that may help
📄 Contracts🧾 Invoices✉️ Messages📷 Photos📋 Site notes📁 Other documents
Neutral reviewer standards
The platform should disclose reviewer conflicts, protect private documents, follow consistent rules, give both parties a fair opportunity to respond and keep an audit trail of material decisions.
This feature is a platform moderation process, not a court, tribunal, debt-collection service or substitute for legal advice.